For more information about our COVID-19 safety protocols, please visit this page.
Our opening hours vary dependent on our session times. Our doors are open 30 minutes before each show. We are closed on Mondays.
(Last updated: Wednesday, September 29th, 2021)
All ticket sales are subject to an additional $1 Facility Fee that goes towards making vital improvements to our venue. All prices include GST.
Yes, tickets are available online and a $1.00 online processing fee is added to each ticket at checkout.
Online ticket sales close one (1) hour before screenings/performances.
Our in-person Box Office is open half an hour before the show and accepts both cash and card. Make sure you bring along your membership card to claim your member discount.
There is ample street parking available in the blocks surrounding the theatre, and in Nelson, all metered parking is free after 5:00pm. For matinees, meters give you up to 4 hours of parking time, and cost $1.25 per hour.
For strollers, please bring them into our lobby and we will find a place for you!
Our venue is exclusively General Admission, which means first-come first-served. We recommend arriving early to get the best seats and avoid congestion.
The Civic Theatre’s concession boasts freshly-popped popcorn with real butter, an array of fountain drinks (with refills), hot chocolate and tea (seasonally), Chocofellar chocolate, and a variety of well-known chocolate and candy offerings. Please note that no outside food and drink is permitted.
There are two accessible parking spots nearby. One in front of the Seniors Centre, directly next door to The Civic Theatre, and another one in front of the Nelson’s Family Practice Centre across the street from us.
Our building and auditorium are both wheelchair accessible, and we have two spaces for wheelchair seating in our theatre.
There are no refunds on tickets, we can however issue you with a voucher which can be used at any other movie of your choice.
We recommend that you come with plenty of time to get seated, visit our concession and see some trailers. We make every effort to start our films on time.
Please turn off all electronic devices for the duration of the show. If you are concerned about missing an emergency call, please leave your name, device, and seat location with an usher and we will alert you if a call comes through.
Photography and videography is strictly prohibited.
Please wait until after the film to discuss it, and be respectful of the cinema-viewing experiences of people around you.
If you have a complaint about another guest, please tell an usher rather than approaching the person yourself. We will be happy to address concerns on your behalf.